Returns & Refund Policy

Overview

Our refund and returns policy is valid for 7 days. If more than 7 days have passed since your purchase or receipt of goods, we are unable to offer a full refund or exchange.

To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

Certain items are exempt from returns, including:

  • Gift cards
  • Downloadable products

To complete your return, we require a receipt or proof of purchase. Please do not return your item to the manufacturer.

Partial refunds may be granted in the following cases:

  • Products showing obvious signs of use
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received the returned item. We will also notify you of the approval or rejection of your refund.
 
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 30 days.

Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again. Then, contact your credit card company as it may take some time for your refund to officially post. Next, reach out to your bank, as there can often be a processing delay before a refund is posted.

If you have completed all these steps and still haven’t received your refund, please contact us at Admin@prioritypodiatry.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@prioritypodiatry.com and send your item back to the client where it was purchased.

Need Help?

Contact us at admin@prioritypodiatry.com for questions or queries regarding refunds and returns.